Refund & Cancellation Policy

Overview

This Refund Policy explains when refunds are available for Neurix Reader subscriptions. Payments are processed by Lemon Squeezy, our Merchant of Record; refunds approved by us are issued through Lemon Squeezy to your original payment method.

Free plan

We offer a free plan (a limited number of AI note generations each day) so you can evaluate the Service before paying. Because you can try the Service for free, please make sure it meets your needs before subscribing.

Monthly subscriptions

Subscriptions are billed monthly in advance. You can cancel at any time to stop future renewals; you keep access until the end of the current paid period.

We do not generally provide refunds for the current billing period once it has started, as access continues until the period ends. We do not charge cancellation fees.

Discretionary and statutory refunds

If you experience a technical problem that prevents you from using the Service, or you were charged in error, contact us within 14 days and we will investigate and, where appropriate, issue a refund.

If you are a consumer in the UK/EU, you may have a statutory right to cancel within 14 days of purchase. Note that this right can be lost once you begin using a digital service with your consent. This policy does not affect your mandatory statutory rights.

How to request a refund

Email [email protected] from your account email address with your order details and the reason for the request. We aim to respond within 5 business days. Approved refunds are returned to your original payment method via Lemon Squeezy.